Estimated Value
Not specified
Deadline
Not specified
Published
4 August 2026
Type
Not specified
Full Description
Voice of the Customer Services
Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish.
As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes.
Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions.
The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
W E JONES & SON (LIVERPOOL) LIMITED
- 2
Controlaccount Ltd
£50,000
total awarded
- 3
Focus Furnishing
1 contract wonlatest 16 Jun 2026ends 1 Jul 2030£256,000
total awarded
- 4
Furniture Resource Centre Limited
£256,000
total awarded
- 5
4 Front Furniture Ltd
£256,000
total awarded
W E JONES & SON (LIVERPOOL) LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Livv Housing GroupKey Dates
Published
4 August 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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