Estimated Value
Up to £52,950
Deadline
3 October 2025
Published
18 February 2026
Type
Not specified
Overview
The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates.
Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey.
Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics.
Eligibility & compliance
Supplier must provide project management, data analysis, and reporting services.
Additional details
Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement.
Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).
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Award Details
Pye Tait Ltd
£52,950
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Nandnor Limited
9 contracts wonlatest 20 Mar 2026£264,600
total awarded
- 2
TECHNIA LIMITED
£5m
total awarded
- 3
CPe (Speciality Components) Ltd
5 contracts wonlatest 3 Oct 2025£291,204
total awarded
- 4
AGILENT TECHNOLOGIES LDA UK LIMITED
£10m
total awarded
- 5
MEGAN MECHANICAL SERVICES LTD
£4m
total awarded
Nandnor Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
NPL Management LimitedKey Dates
Published
18 February 2026
Submission deadline
3 October 2025
Notice type
award
Source
find a tender
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