UOW784 Enterprise Service Desk
University Of WorcesterEstimated Value
Not specified
Deadline
19 June 2020
Published
22 May 2020
Type
services
Overview
The University of Worcester are looking to procure and implement a high quality, Enterprise Service Desk which is modern, efficient, and customer friendly. The Enterprise Solution will run key Service Desk functions for a number of Professional Service areas, initially for IT, Technology Enhanced Learning, Finance, Timetabling and Data Management Unit, with the option for HR, Estates and Security to be part of the phase one rollout.
The new Solution will provide improved user experience - both back office and self-service providing a 'one stop shop' for staff a students and allowing for seamless integration between the services in terms of staff and student support processes. It will also ensure greater accuracy and efficiency in all processes, including improved business intelligence reporting.
Submission
Additional information: PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost.co.uk/universityofworcester/ Delivery Notes PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost.co.uk/universityofworcester/ Is a Recurrent Procurement Type? : No
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Likely incumbents
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- 1
Softcat Limited
1 contract wonlatest 20 Jul 2026ends 11 Jul 2027£61,258
total awarded
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Buyer Profile
University Of WorcesterKey Dates
Published
22 May 2020
Submission deadline
19 June 2020
Notice type
tender
Source
contracts finder
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