Universal Credit Booking Service Contact Centre Service Contract
DEPARTMENT FOR WORK AND PENSIONSEstimated Value
Up to £8,887,102
Deadline
18 July 2016
Published
11 January 2017
Type
services
Overview
To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim) Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Route 101 Limited
£221m
total awarded
Route 101 Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Contracts Finder
Open the original notice
Click the button below to view this tender on Contracts Finder
Find the submission method
Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)
Create an account
Register on the eSourcing platform for free — you'll need a company email and DUNS number
Download tender documents
Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates
Submit your response
Upload completed documents through the portal before the deadline — late bids are automatically rejected
Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.
Buyer Profile
Department For Work and PensionsKey Dates
Published
11 January 2017
Submission deadline
18 July 2016
Notice type
award
Source
contracts finder
Related Tenders
Non-planar surface characterisation and swabbing using the spot robot
The contract is for a UK government agency to commission the design, development, testing, demonstration and delivery of a software suite for the Spot robot that can characterise non‑planar surfaces and perform swabbing tasks.
Neurodevelopmental support for children, families and professionals
The NHS Cheshire and Merseyside ICB will directly award a three‑year contract to the current provider to deliver neurodevelopmental support for children, families and professionals dealing with ADHD or ASD across Liverpool, Sefton, Wirral, St Helens, Knowsley, Halton and Warrington.
Provision of occupational health services
The Trust requires a minimum of two Occupational Health Physicians/Providers for a 3- year term from the 1st January 2027 with a 2-year extension option. This contract is for the p
WCST01.27 - westcountry schools trust - CAFM system
WeST operates 31 schools serving approximately 15,000 pupils and employing approximately 2,300 staff. The estate comprises 23 primary schools and 8 Secondary schools, the largest o