Translation and Interpretation Services
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)Estimated Value
Up to £850,000
Deadline
Not specified
Published
20 August 2025
Type
Not specified
Full Description
Cardiff and Vale University Health Board (CAVUHB) is seeking to engage with suppliers ahead of a planned procurement exercise for the provision of multi-language translation and interpretation services, operating 24 hours a day, 7 days a week.
The Health Board currently utilises the Wales Interpretation and Translation Service (WITS) under a collaborative public sector contract. However, due to increased demand and evolving service needs, the Health Board intends to explore alternative and innovative service delivery models that ensure value for money, flexibility, and high-quality patient-centred care.
We are particularly interested in engaging with suppliers who can offer
- 24/7 availability across all modalities (face-to-face, telephone, video, BSL, and written translation)
- Digital delivery platforms with real-time scheduling and feedback
- Computer-Assisted Translation (CAT) and Machine Translation (MT) capabilities
- AI-powered translation tools for non-clinical communications
- Flexible pricing structures, including tiered or prorated billing for short-duration appointments
- Transparent subcontracting arrangements and robust quality assurance mechanisms
This Notice is issued to invite expressions of interest and facilitate pre-market engagement sessions to assess supplier readiness, innovation, and alignment with NHS standards and GDPR compliance.
Interested suppliers are encouraged to register their interest and provide a brief overview of their capabilities, including:
- Service coverage and operational hours
- Technology integration and innovation
- Experience in public sector or healthcare settings
- Quality assurance and performance monitoring frameworks
Deadline for expressions of interest: 5th September 2025
Contact for submissions and queries
- Lowri Crossman, Procurement Business Officer
- Lily Prance, Procurement Business Manager
This notice does not constitute a call for competition but aims to inform the market of a potential future procurement and gather insights to shape the specification and approach.
Requirements
This notice does not constitute a call for competition but aims to inform the market of a potential future procurement and gather insights to shape the specification and approach.
Contact Information
Contact for submissions and queries
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
ID Medical Group Ltd
19 contracts wonlatest 9 Sept 2026£23m
total awarded
- 2
NUFFIELD HEALTH
8 contracts wonlatest 24 Dec 2025£21m
total awarded
- 3
CDW Limited
6 contracts wonlatest 1 Oct 2026£3bn
total awarded
- 4
ADFERIAD RECOVERY LIMITED
6 contracts wonlatest 1 Sept 2026£2m
total awarded
- 5
Softcat Plc
6 contracts wonlatest 6 Aug 2026£1m
total awarded
ID Medical Group Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)Key Dates
Published
20 August 2025
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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