The Provision of Contact Centre Communications Software
Wales & West Utilities LimitedEstimated Value
Not specified
Deadline
Not specified
Published
13 October 2025
Type
Not specified
Full Description
Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday.
- 22 Contact Centre Agents.
- 15 Work Management Scheduling Agents.
- 60 Connections agents.
Essential criteria.
- Existing System without need for significant development.
- Proven Interoperability with SAP C/4 HANA.
- A solution that is already in use and proven to work effectively within another organisation.
- Software as a Service (SaaS) solution.
- Scalable to receive large volumes of calls at short notice.
- Scalability to approximately 400 users / agents.
Requirements
Essential criteria.
Contact Information
Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday.
- 22 Contact Centre Agents.
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Award Details
8X8 UK LIMITED
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
EURO COMMERCIALS (SOUTH WALES) LIMITED
£750,000
total awarded
- 2
RYGOR GROUP LTD
£750,000
total awarded
- 3
T. H. WHITE LIMITED
£1m
total awarded
- 4
MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH)
£1m
total awarded
- 5
SUSTAINABLE COMMUNITY SOLUTIONS LIMITED
£626,967
total awarded
EURO COMMERCIALS (SOUTH WALES) LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Wales & West Utilities LimitedKey Dates
Published
13 October 2025
Submission deadline
Not specified
Notice type
award
Source
find a tender
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