The Provision of Communication Alerts Reminder Appointment Services

The Procurement of a Framework for Communication, Alerts, Reminder or Appointment Services that will enable Approved Organisations to mitigate the risk and help against the challenge facing the NHS regarding appointment Did Not Attends (DNA) and reducing the COVID19 backlog. It will allow for improvement in the quality of patient communications and clinical data, the efficient handling and processing of that data and improvements in the management and administration of clinical and non-clinical services.

This could include the production, review and dispatch of SMS, E-mail and letters or documents to be carried out in a more efficient and productive manner. A key focus for the renewal will be managing outgoing and incoming documents and data in a digital format.

Introduce new working practices, technologies, and innovation to improve document and data workflow within the customer organisation. NHS Shared Business Services reserve the right to withdraw this notice at any time. This Early Market Engagement Exercise does not guarantee that procurement will take place and NHS Shared Business Services reserves the right to defer from any procurement entirely.