The Fares, Ticketing & Retail Subject Matter Expert
WEST MIDLANDS COMBINED AUTHORITYEstimated Value
£151,200 – £0
Deadline
28 May 2026
Published
28 September 2026
Type
services
Full Description
Transport for West Midlands (TfWM) requires specialist consultancy support to provide strategic and technical expertise in relation to fares, ticketing and retail arrangements as part of the Bus Reform Programme and franchising readiness activities.
The services to be provided will include
- Review and assessment of existing fares, ticketing and retail arrangements across TfWM and bus operators,
- Analysis of customer experience, accessibility, retail channels and customer journeys;
- Development of strategic options, recommendations and implementations considerations for a future franchised environment;
- Review of commercial, technical, operational and revenue management considerations associated with fares and ticketing arrangements;
- Benchmarking against industry best practise and emerging trends within the transport sector;
- Development of strategic roadmaps, programme planning inputs and risk and dependency considerations;
- Stakeholder engagement, workshop participation and presentation of findings and recommendation and
- Wider advisory support across relevant Bus Reform Programme workstreams where specialist fares, ticketing, retail or commercial expertise is required.
Requirements
- Wider advisory support across relevant Bus Reform Programme workstreams where specialist fares, ticketing, retail or commercial expertise is required.
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
Transport for West Midlands is hiring a specialist consultant to advise on fares, ticketing and retail as it prepares for a bus franchising reform, providing strategic analysis and recommendations.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Award Details
Waterman Aspen Ltd
£151,200
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
CONSTELLIA LIMITED
£797,650
total awarded
- 2
Jacobs U.K Limited
2 contracts wonlatest 30 Sept 2026ends 31 Mar 2027£104,572
total awarded
- 3
Matchtech Group (UK) Limited
2 contracts wonlatest 11 Aug 2026ends 30 Nov 2026£113,900
total awarded
- 4
STEER DAVIES & GLEAVE LIMITED
£10m
total awarded
- 5
Constellia Public Limited
£224,400
total awarded
CONSTELLIA LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Contracts Finder
Open the original notice
Click the button below to view this tender on Contracts Finder
Find the submission method
Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)
Create an account
Register on the eSourcing platform for free — you'll need a company email and DUNS number
Download tender documents
Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates
Submit your response
Upload completed documents through the portal before the deadline — late bids are automatically rejected
Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.
Buyer Profile
West Midlands Combined AuthorityKey Dates
Published
28 September 2026
Submission deadline
28 May 2026
Notice type
Contract
Source
contracts finder
Related Tenders
CWC26005 - physiotherapy service
This service is for the provision of an occupational physiotherapy service for approximately 4,400 Council employees, delivering assessment, treatment and rehabilitation to support
COV - young people's drug and alcohol prevention, treatment and support service 2027
Coventry City Council is looking for a provider to deliver drug and alcohol prevention, treatment and support services for young people, including safeguarding responsibilities, as part of its public health duties.
Home care including carers home based respite services in staffordshire
The Council are commissioning Care in the home services including a Carers home and community respite service across Staffordshire for Carers who have been assessed as having suppo
The repair of steering gear and hydraulic assemblies & associated items
The Ministry of Defence (the Authority), proposed to award a five (5) year Framework agreement with two (2) x 12-month option years subject to requirement and satisfactory performa