TfWM Safeguarding Lead Consultancy Support
West Midlands Combined AuthorityEstimated Value
Up to £38,395
Deadline
Not specified
Published
11 September 2025
Type
services
Full Description
Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring & Ride (R&R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services.
- Ensure appropriate safeguarding protocols and procedures are developed and implemented, with adherence by TfWM and operators
- Develop, deliver, and maintain the Safeguarding Action Plan for the delivery of R&R and DRT services in the region for all operational elements of the service including assurance and audit of NEAT operations; We Move operations; VIA system; internal TfWM training, processes and procedures and commissioned customer contact function.
- Coordinate and undertake a repeat safeguarding and assurance audit of operational activity, including site visits to operators.
- Provide expert, independent advice for any investigated safeguarding incidents undertaken by TfWM and operation partners, and support Customer Experience colleagues with specialist safeguarding advice.
- Record the actions and outcomes from any investigated safeguarding incidents of near misses and implement and manage the action tracker ensuring that the actions identified are delivered.
- Prepare and present reports to the R&R/DRT Steering Group and the operational management structure to report on safeguarding issues identified, resulting actions and progress.
- Collate a consolidated list of development proposals with the tech provider to ensure the system can deliver safeguarding best practice across the service.
- Support the programme management activities, leading on all safeguarding tasks, for the implementation of the new Target Operating Model.
- Work with the technology provider to migrate to new operators as part of new TOM.
Site Viewing
- Coordinate and undertake a repeat safeguarding and assurance audit of operational activity, including site visits to operators.
Contact Information
- Develop, deliver, and maintain the Safeguarding Action Plan for the delivery of R&R and DRT services in the region for all operational elements of the service including assurance and audit of NEAT operations; We Move operations; VIA system; internal TfWM training, processes and procedures and commissioned customer contact function.
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Award Details
Waterman Aspen Limited
£38,395
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
CONSTELLIA LIMITED
£797,650
total awarded
- 2
Jacobs U.K Limited
2 contracts wonlatest 30 Sept 2026ends 31 Mar 2027£104,572
total awarded
- 3
Matchtech Group (UK) Limited
2 contracts wonlatest 11 Aug 2026ends 30 Nov 2026£113,900
total awarded
- 4
STEER DAVIES & GLEAVE LIMITED
£10m
total awarded
- 5
Waterman Aspen Ltd
1 contract wonlatest 13 Jul 2026ends 31 Mar 2027£151,200
total awarded
CONSTELLIA LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
West Midlands Combined AuthorityKey Dates
Published
11 September 2025
Submission deadline
Not specified
Notice type
award
Source
find a tender
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