Establishment and Management of Water Industry Consumer Panels in England and Wales
Consumer Council for WaterEstimated Value
Up to £799,132
Deadline
16 June 2025
Published
7 November 2025
Type
Not specified
Overview
CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers.
They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.
Regulations cited
- Water (Special Measures) Act 2025
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Award Details
TAYLOR MCKENZIE RESEARCH & MARKETING LTD.
£799,132
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Buyer Profile
Consumer Council for WaterKey Dates
Published
7 November 2025
Submission deadline
16 June 2025
Notice type
award
Source
find a tender
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