Estimated Value
Up to £46,785
Deadline
5 December 2025
Published
14 January 2026
Type
Not specified
Full Description
South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies.
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
- Separate covering letter
- All required TSM questions
- Two additional open text questions
- Six demographic questions (9 options max per question, previously one A4 side)
Requirements
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
- All required TSM questions
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Award Details
ARP RESEARCH LTD
£46,785
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
LYRECO UK LIMITED
£700,000
total awarded
- 2
JOHN FLOWERS LIMITED
£6m
total awarded
- 3
ORTUS ECONOMIC RESEARCH LIMITED
- 4
DIRECT COMMUNICATIONS RADIO SERVICES LIMITED
£166,580
total awarded
- 5
Phoenix FM Services Ltd
£279,627
total awarded
LYRECO UK LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
South Tyneside Borough CouncilKey Dates
Published
14 January 2026
Submission deadline
5 December 2025
Notice type
award
Source
find a tender
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