Telephony support including contact centre
Wychavon District CouncilEstimated Value
£0 – £41,928
Deadline
21 May 2026
Published
15 June 2026
Type
services
Overview
Internet link services and SIP trunks for phone calls using CCS Framework RM6116.
AI Analysis
Powered by AI — always verify against official documents
This contract is for providing telephony support services and contact centre operations, including internet connectivity and SIP trunk phone line services. The buyer will use the CCS Framework RM6116 to procure these services, meaning they're following an established government purchasing agreement rather than running a completely open tender.
Requirements
- Ability to provide SIP trunk services for phone calls
- Provision of internet link services to support telephony
- Services must be delivered under CCS Framework RM6116 terms
- Contact centre support capability
- No specific certifications, security clearances, or prior experience levels stated in this notice — check the full framework agreement and tender documents for detailed requirements
Key Tasks & Deliverables
- Provide SIP trunk lines for incoming and outgoing phone calls
- Supply and maintain internet link services to support voice communications
- Deliver contact centre support services
- Ensure reliable telephony infrastructure and continuity
How to Read This Tender
- 1This notice mentions 'CCS Framework RM6116' — this is a pre-approved supplier list. Check if you're already on it; if not, you may need to apply to join the framework first before bidding for this specific work.
- 2The notice is very brief. The real detail will be in the full tender documents and the CCS Framework agreement — download these immediately as they'll explain exactly what service levels, response times, and pricing are expected.
- 3SIP trunks and internet links are technical infrastructure services — if you're not a telecom provider, consider teaming up with a specialist partner or subcontracting the delivery.
- 4Watch for any geographic coverage requirements, uptime guarantees (e.g. 99.5% availability), and support hours (24/7 or business hours only) in the full documents.
- 5This is likely an extension or re-competition of an existing service — check if there's an incumbent supplier and what they currently provide, as this hints at expected service scope.
Tips for Small Businesses
- If you're a small business without in-house telecoms expertise, partner with or subcontract to an established SIP/internet provider — many will white-label services, allowing you to bid as the account manager while they deliver the technical work.
- CCS Framework agreements often allow for partner ecosystems; investigate whether you can joint-bid or form a consortium with complementary suppliers to strengthen your proposal and share risk.
- Social value points are often available in public sector contracts — highlight any local job creation, apprenticeships, or support for disadvantaged groups in your bid, as this can differentiate you from larger competitors.
Award Details
Opus Business Systems Limited t/a Opus Telecoms
£68,568
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
Wychavon District CouncilKey Dates
Published
15 June 2026
Submission deadline
21 May 2026
Renewal expected40% confident
April 2028
Predicted using median duration of UK contracts in the same CPV division (23 months from contract start date → renewal expected by Apr 2028).
Notice type
Contract
Source
contracts finder
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