Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement
Surrey and Borders Partnership NHS Foundation TrustEstimated Value
Up to £18,000,000
Deadline
30 April 2020
Published
12 March 2020
Type
services
Full Description
***PLEASE NOTE - The closing date of this opportunity has been altered to allow Bidders more time to cope with ongoing pressures as a result of Covid-19***
Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.
The Trust is looking to procure the following services from a single supplier
- A fully managed service
- A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers)
- An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site)
- A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory)
- A fully featured ITSM tool and portal for end users
- Full call handling system and alternative contact methods
- Change Management Services
- Knowledge Management Services
- Asset Management and device tracking Services
- Problem Management Services
- Configuration Management Services
- Moves, Adds and Changes
- Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix)
- Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support
- Ongoing professional services and support
Additional information
This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.
Requirements
- An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site)
This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.
Contact Information
- Full call handling system and alternative contact methods
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
BYTES SOFTWARE SERVICES LIMITED
1 contract wonlatest 26 Jun 2026ends 25 Jun 2029£108,576
total awarded
- 2
BOXXE LIMITED Primary
1 contract wonlatest 4 Jun 2026ends 31 May 2027£115,200
total awarded
BYTES SOFTWARE SERVICES LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Surrey and Borders Partnership NHS Foundation TrustKey Dates
Published
12 March 2020
Submission deadline
30 April 2020
Notice type
tenderCancellation
Source
contracts finder
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