Supply of printing equipment and maintenance servicing
Tonbridge & Malling Borough CouncilEstimated Value
Not specified
Deadline
Not specified
Published
4 June 2026
Type
services
Overview
2 Printing devices. Maintenance over a 5 year contract.
Software upgrades and support. Direct award under framework: Framework Title: Multifunctional Devices and Associated Products and Services Lot Framework Reference CPC KJ/01/2024
AI Analysis
Powered by AI — always verify against official documents
The UK government is buying 2 printing devices (likely multifunction printers that can print, copy, and scan) and paying for maintenance, repairs, and software updates over a 5-year period. This is a direct award, meaning they've already chosen a supplier framework and are now calling for quotes from approved suppliers on that framework.
Requirements
- Must be an approved supplier on the 'Multifunctional Devices and Associated Products and Services' framework (CPC KJ/01/2024)
- Must be able to supply 2 printing devices meeting the framework specification
- Must provide maintenance servicing for the full 5-year contract period
- Must provide software upgrades throughout the contract
- Must provide technical support for the devices
Key Tasks & Deliverables
- Supply and deliver 2 multifunction printing devices
- Provide planned maintenance visits over 5 years (schedule to be confirmed)
- Carry out reactive repairs and troubleshooting when devices break down
- Install and deploy software upgrades when released
- Provide user support and helpdesk assistance for the devices
- Replace parts and consumables (toner, drums) as needed during maintenance visits
How to Read This Tender
- 1This is a 'direct award', which means the buyer has already selected a framework of pre-approved suppliers — you must already be on the CPC KJ/01/2024 framework to bid. If you're not, you cannot bid on this notice.
- 2Check the framework agreement documents carefully — the real terms (price, service levels, response times) are often set out there, not in this notice. The notice is just the call-off order.
- 3The 5-year maintenance commitment is the bulk of the work — understand what 'maintenance servicing' means in practice: is it quarterly visits, annual visits, or call-out only? The framework should specify this.
- 4Look for any specific device specifications or requirements in the full tender documents — the brief description here doesn't mention brands, specifications, or volume of pages per month the devices must handle.
- 5Clarify who pays for consumables (toner, paper) — is this included in the maintenance price or billed separately? This affects your pricing significantly.
Tips for Small Businesses
- If you're not already on the framework, you cannot bid. Check if you can join the framework for future opportunities — but you'll miss this contract.
- The 5-year length is attractive for cash flow (predictable revenue), but price competitively for the full term — the buyer will compare total cost of ownership across all bidders.
- Consider whether you can handle maintenance calls yourself or if you'll need to subcontract repairs to a larger supplier — factor this into your quote, as call-out times and service levels are critical.
Award Details
Ricoh UK Ltd
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Tonbridge & Malling Borough CouncilKey Dates
Published
4 June 2026
Submission deadline
Not specified
Renewal expected70% confident
August 2031
Predicted using explicit duration found in the tender description (60 months from publication date + 60 days (estimated) → renewal expected by Aug 2031).
Notice type
award
Source
find a tender
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