Provision of 24/7 Chairs and Associated Services

Framework for the supply, delivery, installation, maintenance, repair and associated support services relating to 24/7 Chairs. Full Specification available as at Document 2 (Scope and Specification).

This Framework will supply 24/7 Chairs, to primarily Signallers, Electrical and Route Controllers (the ‘Users’), who have roles where a large proportion of their working day (12-hour shifts) is interacting with Visual Display Units (VDU) equipment from a seated posture. It is important to ensure that the correct seating is provided to Users from a health and safety, durability and comfort perspective to prevent user injury or discomfort.

Network Rail intends to appoint a single national supplier to provide an end-to-end solution for:

• Supply of 24/7 rated ergonomic chairs via a managed core catalogue
• National delivery across England, Wales and Scotland
• Installation and assembly (free of charge on larger orders)
• Asset management including: Annual Maintenance, Repair under supplier warranty and beyond.
• Removal and responsible reuse or recycling of redundant chairs
• Catalogue access via Network Rail Oracle iProcurement
• Ongoing account management, reporting and continuous improvement. Shape

Chair Range

• Suppliers will be expected to offer a limited core (max 4) and standardised range, including:
• Core 24/7 chair (s) meeting all mandatory requirements
• An enhanced chair exceeding mandatory requirements
• A chair suitable for users with musculoskeletal disorders (MSD)
• Where appropriate, a single chair model may satisfy more than one category and if appropriate two chairs or variants may be offered for the core 24/7 chair.
• A bariatric chair where all elements accommodate weight and size (anticipated to be non-core and low volume) will need to be offered.

Technical & Ergonomic Requirements

• Chairs must be suitable for continuous 24h our use and comply with relevant standards, including BS 54592 (or ISO equivalent) and have FIRA FS 055 certification or demonstrated equivalence.

Key requirements include

• Accommodate users from 5th percentile female to 95th percentile male for stature, weight, shoulder width and seated leg length and height. Bariatric users where possible should be accommodated in the Core selection.
• High durability, intuitive controls and ease of adjustment
• Minimum 5 year 24/7 manufacturer or supplier warranty
• Samples to be made available for product trials as part of evaluation
• Sustainability & Ethical Sourcing

Suppliers will be expected to demonstrate

• Ethical sourcing and Modern Slavery Act compliance
• Traceability and auditability of manufacturing sources
• Environmental management systems (e.g. ISO 14001 or equivalent)
• Strong circular economy practices (reuse, refurbishment, recycling, zero landfill)

Contract Model

• Anticipated start: June 2027
• Initial term: 5 years, with optional extensions
• Form: NR1 (MT) Goods and Non Construction Services Framework
• Calloffs via NR01(S) Purchase Orders
• Fixed pricing for an initial period, with controlled indexation thereafter
• The core catalogue is expected to meet approximately 95% of demand, with limited non-catalogue provision by exception.