Student Recruitment CRM system at Lancaster University

Lancaster University is located in North West England and is ranked in the top 10 universities in the UK and top 1% of universities globally. It is recognised as outstanding in research, teaching and the student experience.

We are seeking to implement a technology solution to manage the relationship and interface with prospective students (both undergraduate and postgraduate), from enquirer through to registration and at this stage we are inviting providers of customer relationship management systems and services to express their interest in engaging with the University. We want to implement a system that will help us meet our enrolment targets in the coming years.

Our formal relationship with prospective students starts via a variety of mechanisms such as awareness raising campaigns, advertising, marketing and engagement with students through recruitment fairs, social media and events at feeder institutions in the UK and overseas and progresses through application and conversion phases right up until students arrive on campus. Meeting our enrolment targets will require systems that ensure these activities are joined up and that prospective students are targeted efficiently and effectively with a range of relevant information through appropriate channels, along with associated analytics tools to support decision making and optimization of our efforts.

The key areas for focus are enquiry management, engagement and conversion including application processing and management. Under the Restricted procedure PQQ stage, the Contracting Authority aims to progress a minimum of five Economic Operators per Lot through to ITT stage.

Any clarifications on procedure or documentation must be raised through the In-Tend ‘correspondence’ function. In-Tend Support: Phone: +44 8455578079 E-mail: support@in-tend.com Web: https://in-tendhost.co.uk/lancaster/aspx/Help Additional information: This tender is being conducted electronically using the Lancaster University e-tendering system which can be found at https://in-tendhost.co.uk/lancaster/ To receive documents new users must first register and obtain log in details.

Existing users should log in to the web site and express interest. Is a Recurrent Procurement Type? : No https://in-tendhost.co.uk/lancaster/aspx/