Estimated Value
Up to £282,900
Deadline
Not specified
Published
4 November 2025
Type
services
Overview
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts.
(Numbers/costs to be detailed in tender) SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services).
An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.
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Award Details
Bridgeall
£282,900
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Unify Business Solutions
1 contract wonlatest 1 Jul 2026
Unify Business Solutions is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Scottish Prison ServiceKey Dates
Published
4 November 2025
Submission deadline
Not specified
Notice type
award
Source
find a tender
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