Estimated Value
Up to £80,000
Deadline
Not specified
Published
11 September 2025
Type
Not specified
Full Description
Bournemouth University (“BU” or the “University”) has a requirement to replace its existing SMS solution which has reached end of life.
SMS messages are used as part of a multi-channel communication approach to engage with students. Approximately 35,000 messages are sent each year. Scenarios where SMS communication is used include the following:
- Automated messages to notify of timetable changes and cancellations
- Applicant interview details
- Appointment notifications and reminders
- Wellbeing and engagement contact
- Sports centre information and promotions
- Urgent alerts to university first-aiders
The replacement SMS service may include, but is not limited to, the features listed below:
Core Functionality
- Ability to convert email into SMS messages.
- Extract subject/body and trim to SMS character limits.
- Deliver to UK and international mobile phone numbers.
- Ability to create custom message templates.
- Replies matched to the originating outbound message and delivered to sender.
- Ability to prioritise messages and specifically send high-priority alerts.
Message Routing and Delivery
- Retry failed messages and report failures.
- Ability to schedule or delay delivery based on recipient time zone.
- Ability to schedule messages on an ad-hoc or recurring basis.
Logging and Reporting
- Maintain logs of all messages sent and received.
- Ability to view message stats, delivery success rates and errors.
Compliance and Security
- Potential to encrypt messages.
- Provide means for recipients to opt out of SMS communications.
- Ability to define retention periods for message history.
Integration
- Potential ability to integrate with other systems (e.g. case management, CRM).
Administration and Support
- Seamless access (preferably via Single Sign On) to system for message sending, receiving, managing users and viewing logs/reports.
- Notification of failed messages and gateway issues.
- Option to establish message quotas with notification when close to quota threshold.
- Defined service-level agreement for support.
Contact Information
- Wellbeing and engagement contact
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
HEDWAY GROUP LIMITED
£80,000
total awarded
- 2
Jisc
- 3
SAFELINCS LIMITED
- 4
FIRE DOOR INSTALLATIONS & CERTIFICATION LTD
- 5
INSPIRED ENERGY SOLUTIONS LIMITED
HEDWAY GROUP LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
BOURNEMOUTH UNIVERSITYKey Dates
Published
11 September 2025
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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