Revenue Collection and Benefits Administration Services
London Borough of HounslowEstimated Value
Up to £40,000,000
Deadline
27 July 2026
Published
20 May 2026
Type
Not specified
Key points
- Fully managed Revenue Collection Service including Council Tax and Business Rates Collection
- Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes
- Fully managed Free School Meals administration
- Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals
- Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery
- Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery
- Mobilisation of the service and system implementation
- Ongoing service improvement, cost savings and benchmarking
- Exit and transition management support Contract start and go-live: The Contract is anticipated to commence in February 2027 to enable mobilisation and implementation. The full live service will commence on 1 October 2027. Contract term and end dates: The initial term will run until 30 September 2032. The Authority may extend the Contract by a further two (2) years (to 30 September 2034) and then by a further two (2) years (to 30 September 2036). For the avoidance of doubt, the Contract end date is aligned to 30 September and is not linked to the anniversary of the anticipated February commencement date.
Key dates
- Commences
- 1 October 2027
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
BERKSHIRE MECHANICAL SERVICES LLP
- 2
MHR INTERNATIONAL UK LIMITED
£4m
total awarded
- 3
Adecco UK Limited
£40m
total awarded
- 4
SMART MANAGED SOLUTIONS LTD
£148,114
total awarded
- 5
Bartec Municipal Technologies
BERKSHIRE MECHANICAL SERVICES LLP is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
London Borough of HounslowKey Dates
Published
20 May 2026
Submission deadline
27 July 2026
Notice type
tender
Source
find a tender
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