Retail and Café Services – Whittington Health NHS Trust
Whittington Health NHS TrustEstimated Value
Up to £4,500,000
Deadline
28 July 2025
Published
1 December 2025
Type
Not specified
Full Description
Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes:
- Coffee bar (31.5 sqm)
- Deli (48.3 sqm)
- Main entrance coffee shop (c. 20 sqm)
- Retail shop area (up to 1,290 sqm)
- Automated retailing (as an option)
This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards.
The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.
Requirements
This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards.
The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.
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Award Details
Elior UK PLC
£4,500,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
DHL SUPPLY CHAIN LIMITED
1 contract wonlatest 23 Sept 2026£15m
total awarded
- 2
KING'S COLLEGE HOSPITAL NHS FT
1 contract wonlatest 13 Aug 2026ends 30 Sept 2029£2m
total awarded
- 3
Sectra Limited
1 contract wonlatest 2 Apr 2026£16m
total awarded
- 4
ACCESS UK LTD
£285,663
total awarded
- 5
SYSTEM C HEALTHCARE LIMITED
£14m
total awarded
DHL SUPPLY CHAIN LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
WHITTINGTON HEALTH NHS TRUSTKey Dates
Published
1 December 2025
Submission deadline
28 July 2025
Notice type
award
Source
find a tender
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