Responsive Repairs Contractors

Places for People (PfP) are looking to engage with the market to obtain further information from contractors ahead of its upcoming procurement of responsive repairs. We are keen to understand the market(s) to refine our requirements and shape our proposal for a formal tender process.

PfP is planning a future procurement exercise for a national framework or dynamic market delivering responsive (revenue) repairs, voids, ad hoc capital component replacement and ancillary works across England and Scotland. The lots for this potential framework/dynamic market are likely to mirror regions of stock held by PfP Group which are Scotland, Northeast, Northwest, Central and Southwest.

There is a separate framework in place for South East England so it is likely that this region will be out of the scope of this procurement. PfP Group operate a national, in-house main trades repair/DLO team - ‘Field Operations’, which is managed in six large regions across England and Scotland and covers both tenanted properties as well as void repair work.

These teams deliver predominantly first response repairs within one hour travelling time of the reported property so that sector repair response times remain achievable. This allows PfP to allocate its resources to the priority callouts, make safe as many customer repair issues as possible with as much national coverage as possible.

The service is then supported by frameworks that allow for the follow up works that maybe required beyond that of a P1 or P3 response time attendance, to be delivered. Over the last number of years, PfP have procured a number of DLO supporting frameworks with similar delivery functions, including the current Repairs and Capital Framework which is due to expire in August 2026.

It has provided invaluable repair and component replacement service for our stock across England and Scotland, which support that of PfP internal operative teams. Additionally, it has assisted PfP in areas where the DLO coverage maybe low/reduced or where the geographical area or stock make it difficult to attend within acceptable time frames.

In lieu of this future procurement requirement PfP would like to consult with contractors in the market to hopefully assist us in improving operational delivery, relationships, share industry /sector best practices, as well as drive improvements internally and for our customers and communities. PfP's anticipated spend on contractors is approximately £25m per annum. To view this notice, please click here: https://procurementhub.delta-esourcing.com/delta/viewNoti...