Report Fraud ITSM Replacement
The Mayor and Commonalty and Citizens of the City of LondonEstimated Value
Up to £240,000
Deadline
Not specified
Published
1 September 2026
Type
Not specified
Overview
Report Fraud is a national service operated by CoLP. The service requires a modern IT Service Management (ITSM) capability to support its operational, technical, support and delivery management needs.
The purpose of this PME is to understand the market’s capability to provide an ITSM solution suitable for Report Fraud’s environment, including the associated services required to implement, configure, integrate, migrate to, train users on, hand over and support the solution. Report Fraud is seeking market insight on solutions that are predominantly commercial off-the-shelf (COTS), SaaS-based or otherwise standard product offerings, configured to meet Report Fraud’s needs without unnecessary bespoke development.
Suppliers are invited to explain where their solution can meet requirements through standard configuration, where optional modules or integrations may be required, and where customisation would be needed. The future ITSM capability is expected to support core service management processes and operational reporting, while recognising the secure, regulated and nationally distributed nature of the Report Fraud service.
Additional details
CoLP is also considering how the Report Fraud ITSM requirement may align with the wider City of London Corporation ITSM procurement and future enterprise service management direction. The output from this PME may therefore in-form a Report Fraud-specific procurement route, feed into the wider Corporation ITSM procurement, or support a combined / aligned approach, subject to further internal review and procurement advice.
The total value is figure is currently intended to cover the implementation, licences and operation of the potential interim solution only. It excludes the longer-term ITSM replacement and the eventual transition into the Corporation’s future ITSM solution.
Please note this is an indicative figure only, and we are at the early stages of this process. As reqquirements are gathered, we will have a better idea on the total value depending on what's including within scope.
The contract start, duration and end dates are yet to be established. These dates are indicative.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Softcat Ltd
£1m
total awarded
- 2
Ove Arup & Partners Ltd
5 contracts wonlatest 31 Jul 2026£39,420
total awarded
- 3
NorthSouth Consultants Ltd
£54,730
total awarded
- 4
Stace LLP
5 contracts wonlatest 12 Feb 2026£326,336
total awarded
- 5
BM Coaches & Rental Ltd
5 contracts wonlatest 29 Sept 2025£76,608
total awarded
Softcat Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
The Mayor and Commonalty and Citizens of the City of LondonKey Dates
Published
1 September 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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