ID566 Repairs & Maintenance Framework - ITT

Aspire Housing is looking to create a repairs and maintenance framework. A soft market test and planned procurement notice have been undertaken to give potential contractors and other stakeholders the opportunity to express their interests and feed in their views about the potential service model.

Aspire has used the information to appraise options and further develop the specification/tender pack. Aspire housing has a DLO off circa 130 operatives, delivering responsive repairs, voids, planned works, grounds maintenance and damp and Mould works.

Our first point of call is to deliver works using the DLO however due to volume of work, we rely heavily on sub-contractors. Hence the need for this Repair & Maintenance framework.

The works are predominantly reactive, and our busiest time is December – April as we approach year end to ensure we are hitting our job target dates, which usually means a quick turnaround. The framework is broken down into Lots - “A” lots are dedicated for SMEs - The UK Public procurement definition of SME is - fewer than 250 employees.

Tenderers can bid for Lots “A” if classed as a SME (Small, Medium sized Entity) or Lots “B” if not classed as a SME i.e larger company. Lots with no “A” or “B” can be bid on by any size organisation.

You cannot bid for both A and B lots. Aspire has structured this Framework into Lots and sub‑Lots, each with an estimated annual value to support proportionate competition and market access.

Aspire reserves the right not to award a sub‑Lot where insufficient competition or capacity is demonstrated. In such circumstances, Aspire may merge the sub‑Lot back into the overarching Lot and proceed with award under the main Lot structure.

The lot structure has been designed to support Aspire’s objective of diversifying the supply base and ensuring that SMEs have equitable access to the Framework. By establishing a dedicated SME Lot, smaller providers compete solely against organisations of a similar scale, removing barriers that can arise when SMEs are evaluated alongside significantly larger contractors.

Likewise, the non‑SME Lots enable larger contractors to compete against peers with comparable capacity and resources. This approach promotes fair competition, broad market participation, and a balanced mix of suppliers across the Framework.

The works delivered under this Framework are entirely reactive and responsive, with no planned or programmed works included. Each Lot is supported by its own specification, setting out the typical job types, required response times, and service expectations.

The nature of the Framework is characterised by smaller, frequent, fast‑turnaround tasks, often raised at short notice. This structure is not intended to deter larger contractors; rather, it ensures that suppliers of all sizes can participate appropriately.

The division into SME and non‑SME Lots reflects the fact that individual orders may be low in value, while the overall volume may be high, enabling SMEs to compete on a level playing field and allowing larger contractors to operate within Lots aligned to their capacity and delivery models. Aspire is looking to appoints provider of Repairs and Maintenance works for a Framework commencing in February 2027 for a term of 6 years, reopening for new applicants in year 3 details of which are included in the enclosed documents.

The Contractor shall provide a comprehensive electrical repairs, maintenance, testing, inspection, installation, and emergency response service across Aspire’s domestic and non‑domestic property portfolio. All works must comply with current legislation, including BS 7671, the Electricity at Work Regulations 1989, and relevant health and safety standards.

Commercial properties (e.g., leased shops) are generally managed by leaseholders and are not expected to fall within this contract, except where explicitly instructed by Aspire. Electrical Testing and Compliance, Electrical R&M, PAT Testing, Ground work related electrical installations, and Renewables.

Repairs typically consist of HHSRS, Damp & Mould, Disrepair and General Maintenance to all our stock across various architypes - Lot for SMEs only (under 250 employees) Repairs typically consist of HHSRS, Damp & Mould, Disrepair and General Maintenance to all our stock across various architypes .

Lot for Non SME - over 250 employees The contractor is required to responsive repair and maintenance (R&M) works relating to external elements, including but not limited to: Fencing and gates, Brickwork, blockwork and boundary walls, Hard standings, paths, patios, footings and driveways, External steps, ramps and handrails, Drainage (surface and foul where exposed externally), Minor groundworks and reinstatement, External fixtures and fittings.

All works shall be undertaken to maintain safety, security, and serviceability of external areas. Suitable for any size contractor small or large.

The contractor is required to deliver routine repairs to UPVC windows, doors, and associated glazing components across the housing stock. Works must ensure all units are safe, secure, weather‑tight, and fully operational in accordance with relevant standards and manufacturer guidance.

Repairs typically consist of the following to Windows, Patio doors and on occasion composite doors. Replacement hinges (doors & windows), Replacement rubber seals, Replacement handles, Install/Replace trickle vents, Replacement of Espags, Repair/ replacement of locking mechanism, Replacement Sills , Replacement of glass beading and Drip bars on doors/windows.

Lot for SMEs only (under 250 employees) The contractor is required to deliver routine repairs to UPVC windows, doors, and associated glazing components across the housing stock.

Works must ensure all units are safe, secure, weather‑tight, and fully operational in accordance with relevant standards and manufacturer guidance. Repairs typically consist of the following to Windows, Patio doors and on occasion composite doors.

Replacement hinges (doors & windows), Replacement rubber seals, Replacement handles, Install/Replace trickle vents, Replacement of Espags, Repair/ replacement of locking mechanism, Replacement Sills , Replacement of glass beading and Drip bars on doors/windows. Lot for Non SME - over 250 employees

The contractor is required to deliver void work across the housing stock. This specification establishes the minimum standards for delivery of void reinstatement works under the framework agreement.

Contractors shall ensure all properties are returned to a compliant, safe and lettable condition while meeting legislative, regulatory and client requirements. Minor or Major voids - The purpose is to ensure all properties are returned to a safe, compliant, lettable standard in accordance with Decent Homes Standard, Housing Health and Safety Rating System (HHSRS), Awaab’s Law requirements, Current Building Regulations and Landlord statutory obligations.

Lot for SMEs only (under 250 employees) The contractor is required to deliver void work across the housing stock.

This specification establishes the minimum standards for delivery of void reinstatement works under the framework agreement. Contractors shall ensure all properties are returned to a compliant, safe and lettable condition while meeting legislative, regulatory and client requirements.

Minor or Major voids - The purpose is to ensure all properties are returned to a safe, compliant, lettable standard in accordance with Decent Homes Standard, Housing Health and Safety Rating System (HHSRS), Awaab’s Law requirements, Current Building Regulations and Landlord statutory obligations. Lot for Non SME - over 250 employees

The responsive team have budget for circa 100 ad-hoc kitchen replacement which falls outside of the improvement programme. The improvement kitchen programme is delivered in house, however if there is a need to subcontract some of the programme due to delays etc we could utilise some of the contractors on the framework to pick up the short fall.

Aspire are in partnership with Howdens and install Howdens Greenwhich Kitchens as our standard range. The design, supply and installation/replacement of internal components including Bathrooms, Adaptations and associated building works.

The proposed works will be carried out in occupied properties. The Contractor will be responsible for ensuring all works are performed in line with all relevant standards and regulations, maintaining high standards of safety and performance throughout the duration of any call off contract.

Lot for SMEs only (under 250 employees) The responsive team have budget for circa 100 ad-hoc kitchen replacement which falls outside of the improvement programme.

The improvement kitchen programme is delivered in house, however if there is a need to subcontract some of the programme due to delays etc we could utilise some of the contractors on the framework to pick up the short fall. Aspire are in partnership with Howdens and install Howdens Greenwhich Kitchens as our standard range.

The design, supply and installation/replacement of internal components including Bathrooms, Adaptations and associated building works. The proposed works will be carried out in occupied properties.

The Contractor will be responsible for ensuring all works are performed in line with all relevant standards and regulations, maintaining high standards of safety and performance throughout the duration of any call off contract. Lot for Non SME - over 250 employees