RBCS 2011 Contract Best Value Review
London Borough Of LambethEstimated Value
£30,000 – £50,000
Deadline
1 December 2020
Published
12 November 2020
Type
services
Overview
The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018. Periodically the RBCS 2011 needs to be 'best value benchmarked', against similar contracts in relevant business sectors, to ascertain whether it should continue as a viable cost effective, operation for the Authority.
The contract is due a comprehensive Best Value review which we would like to be carried out via benchmarking of similar operations in similar organisations. The benchmarking needs to support the Council's transformation agenda which comprises two strategic programmes to respond to these challenges: • Total Resident Services Transformation • Customer Experience and Digital The vision of the Customer Experience and Digital programme is "We make access to all council services simple for all, ensure that we offer a quality customer-focused service end to end, and enable maximum self-service for those that can." Please see the attached documents for more information.
Contact & helpdesk
Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services: • Lambeth Revenues service (Council Tax and Business Rates complete end-to-end) • Lambeth Benefits service (initial contact only) • Lambeth Contact Centres (Corporate Services & Housing) The incumbent supplier is Capita (LGS).
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeStart free trial to downloadCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Contracts Finder
Open the original notice
Click the button below to view this tender on Contracts Finder
Find the submission method
Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)
Create an account
Register on the eSourcing platform for free — you'll need a company email and DUNS number
Download tender documents
Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates
Submit your response
Upload completed documents through the portal before the deadline — late bids are automatically rejected
Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.
Buyer Profile
London Borough of LambethKey Dates
Published
12 November 2020
Submission deadline
1 December 2020
Notice type
tenderAmendment
Source
contracts finder
Related Tenders
Public health pharmacy pseudo-dynamic purchasing system (PDPS) round 9
This notice is in relation to the publish of the onboarding round of the Public Health Pharmacy Pseudo-Dynamic Purchasing System (PDPS) (Round 9). The service specification set out
Healthy lives dynamic purchasing vehicle - category 4 round 13 - onboarding
This is an opening of the Onboarding Round 13 for Category 4 - Addressing resource inequality Rounds will open and close throughout the lifetime of the Healthy Lives Dynamic Purcha
Healthy lives dynamic purchasing vehicle - category 3 round 14 - onboarding
This is an opening of the Onboarding Round 14 for Category 3 - Community projects for health and wellbeing Rounds will open and close throughout the lifetime of the Healthy Lives D
Healthy lives dynamic purchasing vehicle - category 2 round 14 - onboarding
This is an opening of the Onboarding Round 14 for Category 2 - Specialist all-age weight management and movement service Rounds will open and close throughout the lifetime of the H