QQ25/019 Provision of an Out of Hours Repairs Call Centre
Tamworth Borough CouncilEstimated Value
Up to £30,000
Deadline
28 January 2026
Published
29 May 2026
Type
Not specified
Overview
Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab’s Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.
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Award Details
ORCA BUSINESS SUPPORT LIMITED
£30,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Ove Arup & Partners
2 contracts wonlatest 18 Feb 2026ends 31 Mar 2026£366,000
total awarded
- 2
ECCLESIASTICAL INSURANCE OFFICE PUBLIC LIMITED COMPANY
£30,734
total awarded
- 3
Goom Electrical Limited
£2m
total awarded
- 4
Konica Minolta Business Solutions (UK) Ltd
£42,280
total awarded
- 5
Phoenix Software Ltd
1 contract wonlatest 5 Sept 2026ends 30 Nov 2026£41,300
total awarded
Ove Arup & Partners is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Tamworth Borough CouncilKey Dates
Published
29 May 2026
Submission deadline
28 January 2026
Notice type
award
Source
find a tender
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PROCUREMENT SUMMARY Procedure: Open Procedure under the Procurement Act 2023. Contract Length: 24 Months + 12 Month Extension + 12 Month Extension. Maximum Contract Duration: 48 Mo