Provision of Out of Hours Call Handling Services, 2026 – 2029 (Re-Issue)
Cairn Housing AssociationEstimated Value
Not specified
Deadline
18 September 2026
Published
27 August 2026
Type
services
Overview
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.
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This contract is for an out‑of‑hours call handling service for Scottish social housing tenants from 2026 to 2029, covering about 10,000 calls a year and focusing on safety, emergency dispatch and compliance with the Scottish Social Housing Charter.
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Buyer Profile
Cairn Housing AssociationKey Dates
Published
27 August 2026
Submission deadline
18 September 2026
Notice type
Website Contract Notice
Source
publiccontractsscotland
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