Provision of Genesys Cloud Contact Centre
Department for Business and TradeEstimated Value
£133,837 – £322,687
Deadline
26 August 2026
Published
22 September 2026
Type
services
Overview
This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT).
The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
Contact & helpdesk
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency.
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The contract is for supplying and implementing the Genesys Cloud Contact Centre for the new Fair Work Agency, using the RM6116 framework, with a first‑year spend of £133,386.67 (ex‑VAT) and an optional second year.
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Award Details
British Telecommunications PLC
£322,687
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Buyer Profile
Department for Business and TradeKey Dates
Published
22 September 2026
Submission deadline
26 August 2026
Notice type
Contract
Source
contracts finder
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