Provision of Debt Collection Services
Driver and Vehicle Licensing AgencyEstimated Value
Up to £25,230,000
Deadline
Not specified
Published
7 July 2026
Type
Not specified
Overview
The Driver and Vehicle Licensing Agency (DVLA) is undertaking preliminary market engagement in advance of a future procurement for the provision of debt collection services. The requirement will support DVLA in the recovery of outstanding debts arising from its statutory functions.
The services are required include a ‘prime’ contractor who is FCA regulated. Interested parties are required to have the capacity and capability to oversee a panel of subcontracted DCA’s to provide continuity and scalable placement capability across the lifecycle of the DVLA debt collection process.
DVLA is seeking feedback from the market to understand current market capability and capacity, explore innovative approaches to debt recovery and customer engagement, inform the development of the procurement strategy and commercial model, and help shape the future service specification and contractual documentation. For information purposes, DVLA currently out-source circa 60k – 70k placements per month with a current placement period of up to 18 months.
Contact & helpdesk
Suppliers who are interested in this opportunity must have the capability to arrange re-payment of each DVLA case whilst carrying out services such as: • Enrichment; • Segmentation (based upon customer circumstances and propensity to pay); • Continuous Improvement; • Management Reporting; • Varying customer contact and engagement activities; • Signposting for vulnerable customers; • Resolution of customer’s outstanding debt, or setting up payment plans, dependent on individual customer circumstances.
Additional details
(this amount is subject to fluctuation) DVLA would welcome approaches from the market including sub-contracting or consortium bidding in order to deliver the ‘Managed Service’ requirement. This engagement follows the preliminary market engagement activity previously published under notice reference 2026/S 000-044985 (CRN-25-10).
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Virgin Media Business Ltd
3 contracts wonlatest 3 Dec 2025ends 25 Jun 2030£330,550
total awarded
- 2
Arcadis Limited
£300,233
total awarded
- 3
Kerv Digital Limited
1 contract wonlatest 29 Sept 2026ends 1 Nov 2029£14m
total awarded
- 4
WAVEMAKER LIMITED Trading as WPP650
1 contract wonlatest 17 Sept 2026£8m
total awarded
- 5
Udemy Inc
1 contract wonlatest 27 Aug 2026£94,953
total awarded
Virgin Media Business Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Driver and Vehicle Licensing AgencyKey Dates
Published
7 July 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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