Provision of Customer Experience Platform
Government Commercial AgencyEstimated Value
£999,000 – £1,291,892
Deadline
23 January 2023
Published
30 June 2023
Type
Not specified
Overview
A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources
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Award Details
Qualtrics, LLC
£1,291,892
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Buyer Profile
Government Commercial AgencyKey Dates
Published
30 June 2023
Submission deadline
23 January 2023
Renewal expected40% confident
April 2026
Predicted using median duration of UK contracts in the same CPV division (35 months from contract start date → renewal expected by Apr 2026).
Notice type
Contract
Source
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