Provision of an Independent Complaints Adjudication Service for OFSTED (Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page)
Department For EducationEstimated Value
Up to £100,000
Deadline
28 September 2017
Published
30 August 2017
Type
services
Overview
The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted.
Additional information: This ITT will be published via Bravo e-tendering portal which is the only means that documents can be accessed and bids submitted. This can be accessed at https://education.bravosolution.co.uk
Eligibility & compliance
The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector.
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Department for EducationKey Dates
Published
30 August 2017
Submission deadline
28 September 2017
Notice type
tenderAmendment
Source
contracts finder
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