Provision of a GCFP Platform

The GCFP currently relies on manual and fragmented tools (spreadsheets, inboxes, email lists and Mailchimp) to manage a large and growing membership base. This creates operational risk, inefficiency, poor user experience and limited insight.

A centralised SaaS membership management and content management platform (CMS) is required to improve efficiency, data quality, user experience and reporting, while reducing administrative burden and risk. Purpose is to procure a third-party Software-as-a-Service (SaaS) membership management platform to support the Government Counter Fraud Profession (GCFP) in managing membership, communications, CPD tracking, and reporting in a secure, scalable and user-friendly way.

The service must be scalable, cost-effective, accessible and capable of being implemented within the current financial year. Membership of the GCFP extends across the wider public sector, not just central government and so must be accessible in Local Government, Police, NHS and other public bodies.