System operational · UK tenders
Awarded
3a16dd11-d169-4a5c-b0a0-9a7c4218d7ed · award

Procurement of ITA Services from 1 June 2021

The Legal Aid Agency

Estimated Value

Up to £170,840

Deadline

18 January 2021

Published

10 December 2020

Type

services

SME SuitableVCSE SuitableNorth EastGBOther - To ensure on-going access to ITA Services for Clients beyond 1 June 2021, the LAA has extended the existing contract with the current ITA Services provider (Optimus Law Ltd) For a pCPV: 79100000
CategoryBusiness & professional

Overview

On 10 December 2020, the Legal Aid Agency ("LAA") published an invitation to tender for Civil Legal Aid, Immigration Telephone Advice Services ("ITA Services") in England and Wales from 1 June 2021 on its e-Tendering portal. In accordance with the LAA's right to do so pursuant to paragraph 5.24 of the Invitation to Tender Information for Applicants ("IFA") document, the LAA cancelled the procurement process in its entirety on 30 April 2021.

The LAA notified applicants and published a cancellation notice on its website on that date. For completeness a Contract Award Notice is also being published.

This means that the LAA did not proceed with the award of any ITA Services contracts under that procurement process. The LAA received insufficient compliant tenders that met the minimum quality requirements.

Key dates

Duration
12 months

Additional details

The procurement process therefore did not result in the award of any contracts to provide ITA Services from 1 June 2021. To ensure on-going access to ITA Services for Clients beyond 1 June 2021, the LAA has extended the existing contract with the current ITA Services provider (Optimus Law Ltd) for a period of 12 months to 31 May 2022.

During this time the LAA and Ministry of Justice are undertaking a review of the ITA service to consider the commission of this service in the future. Further information can be found: https://www.gov.uk/government/publications/immigration-te...

AI AnalysisMembers

Requirements, key tasks and tips for reading this tender — included with Tendarix membership.

Create free account

£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.

Likely incumbents

Suppliers who won similar work from this buyer in the last 5 years.

5 found
  1. 1

    Multiple Providers

    2 contracts wonlatest 29 Jul 2026

    £8m

    total awarded

  2. 2

    Multiple Suppliers

    1 contract wonlatest 1 Oct 2025ends 30 Sept 2034

    £180m

    total awarded

  3. 3

    Citizens Advice Gateshead

    1 contract wonlatest 3 Jul 2025

    £2m

    total awarded

  4. 4

    Stephensons Solicitors LLP

    1 contract wonlatest 3 Jul 2025

    £2m

    total awarded

  5. 5

    Access to Public Law Ltd

    1 contract wonlatest 3 Jul 2025

    £2m

    total awarded

Multiple Providers is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.

Search for tenders
SponsoredEst. 2010
Gladstone & Co AccountantsTax advisers · East Ham, London

Before you bid, buyers check

two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios

Annual accountsCash-flow forecastsManagement accountsCorporation taxVAT & MTDPayroll & RTIBookkeepingCompany formationSelf-assessmentVirtual FDHMRC enquiriesAuto-enrolmentProperty & landlord taxCharity SORP accounts
Get bid-ready — free 30-min call

Actions

Start free trialto open notice

Create an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.

Open Bid Writer
Built by · Digital studioEst. 2022
Unique
Evolution®

Independent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.

Web DesignSoftware DevelopmentSEO ServicesPromotion
Visit Unique Evolution

How to Apply

Step-by-step submission guide

Closed

Submission Portal

Contracts Finder

Visit
1

Open the original notice

Click the button below to view this tender on Contracts Finder

2

Find the submission method

Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)

3

Create an account

Register on the eSourcing platform for free — you'll need a company email and DUNS number

4

Download tender documents

Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates

5

Submit your response

Upload completed documents through the portal before the deadline — late bids are automatically rejected

Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.

Buyer Profile

The Legal Aid Agency
Typepublic body
RegionUKI32
Total tenders4
Total spend£9,652,744
View buyer profile

Key Dates

Published

10 December 2020

Submission deadline

18 January 2021

Notice type

award

Source

contracts finder

Similar

Related Tenders

N
Open
83ec4c0c-a9d1-4ff0-aa4b-e1f64e13aa26 · Contract

Managed IT and cyber security service provider - pre-qualification (stage 1 of 2)

NORTH EAST AUTISM SOCIETY
servicesNorth EastSME friendly

North East Autism Society (NEAS), a North East England charity, is seeking to appoint a Managed Service Provider (MSP) to deliver managed IT and cyber security services across the

££540,000 — £900,000
⏱ 30 Oct 2026
Posted · today17d to apply →
N
Open
ocds-h6vhtk-078547 · tender

Sunderland alternative provider medical services (APMS)

NHS North East and North Cumbria Integrated Care Board
servicesNorth East

North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of NHS North East and North Cumbria Integrated Care Board (the Relevant A

£Up to £10,793,077
⏱ 11 Nov 2026
Posted · yesterday29d to apply →
T
Open
906d1b91-94cf-466e-884e-b1ef23540fe1 · Contract

Gb-middlesbrough: planning consultancy services for land disposal

Teesside University
servicesNorth EastSME friendly

The University is looking for a qualified planning consultant to advise on how best to promote, plan and sell a piece of land on Lacy Road, Middlesbrough for residential development.

££100,000 — £500,000
⏱ 20 Oct 2026
Posted · 2w ago7d left →
S
Open
ocds-h6vhtk-06f403 · tenderUpdate

Sunderland integrated sexual health service (PSR direct award process C - notice of intention to make an award of a contact to the existing provider)

Sunderland City Council
servicesNorth East

A contact for the provision of the Sunderland Integrated Sexual Health Services ("the Service") including enabling open access, cost effective and high quality provision of contrac

£Up to £17,848,012
Posted · 3w agoView details →