Print Services

We require a managed print service for the organisation including multi-functional devices (MFD) and printers for office use, plotters at selected sites, and label printing facilities for our labs. The service should include:

- Leased hardware with maintenance and support - Supply of a range of printing devices to meet local printing requirements and volumes.

Should at a minimum be able to replicate the functionality of existing printers. - Flexibility to add/remove printers as required throughout the lifetime of the contract, including addition or removal of printer locations

- Full service package for maintenance (including pro-active maintenance/regular service) and parts with appropriate SLAs - Provision and recycling of consumables

- Cloud print server capability - Printing from handheld devices i.e. tablets and smart phones

- Ability to send to print queue with Secure Printing i.e. ID Badge/Code must be presented to print. (Queuing described in more detail in Section 4) – only for multifunctional printers i.e. existing Konika printers.

- MI related to printing stats by user, volume of prints, duplex. Simplex.

Scottish Water would expect the respondent to assess our current estate and print requirements and recommend a complete and cost efficient solution. It is anticipated that the resulting framework will be pan Scotland, covering Scottish Water office and treatment plants, including Highlands and Islands.

Initial numbers are approximate, and we will require flexibility to add/remove devices as the estate changes over time and to pick up sites which do not currently have a managed print service. In addition to the above, we have the following Queuing Service Requirements:

- We require a cloud-hosted print queue service with no data centre footprint - Printers and users may be located on the SW corporate network or on SW sites with an open internet connection

- SW users will be authenticated to Active Directory / Entra ID (formerly known as Azure AD) - Guest users on SW open-internet connections must be allowed to use SW printers on the same network

- All print traffic must be encrypted end-to-end (print via email is not acceptable) - SW users should be able to sponsor guest access (e.g. through an internet-facing portal) in an easy, straightforward and secure manner, without senior approvals.

Guest print access should endure for a specified period (e.g. 30, 60, 90, 120, 365 days). Additional information: https://atamis-scottishwater.my.salesforce-sites.com/ProS...