Out of Hours Call Handling Service
The Swaythling Housing Society Ltd (Trading as Abri)Estimated Value
Up to £2,200,000
Deadline
19 September 2025
Published
16 March 2026
Type
Not specified
Overview
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies.
Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
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Award Details
Morgan Sindall Property Services Limited
£2,200,000
Morgan Sindall Property Services
£2,200,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Ginkgo Landscape Contractors Ltd
- 2
Rainly Ltd (trading as Housing Perks)
- 3
Stewart Signs Limited
£880,000
total awarded
- 4
JAFRE LIMITED
£880,000
total awarded
- 5
REINVIGORATION LTD
Ginkgo Landscape Contractors Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
The Swaythling Housing Society Ltd (Trading as Abri)Key Dates
Published
16 March 2026
Submission deadline
19 September 2025
Notice type
award
Source
find a tender
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