PQ0243 - Emergency Duty Team Out of Hours Call Answering Service
Birmingham City CouncilEstimated Value
Not specified
Deadline
19 February 2021
Published
28 January 2021
Type
services
Overview
The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team.
Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service.
The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register.
Key dates
- Commences
- 1st April 2021
- Duration
- 3 years
Eligibility & compliance
The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest.
Submission
Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.
Contact & helpdesk
If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000.
Additional details
You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No
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Likely incumbents
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- 1
Ideal for All
1 contract wonlatest 7 Mar 2025£360,000
total awarded
- 2
The Penderels Trust Limited
1 contract wonlatest 7 Mar 2025£360,000
total awarded
- 3
PeoplePlus Group Ltd
1 contract wonlatest 7 Mar 2025£360,000
total awarded
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Buyer Profile
Birmingham City CouncilKey Dates
Published
28 January 2021
Submission deadline
19 February 2021
Notice type
tender
Source
contracts finder
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