PP16029 - Telecare Call Monitoring Platform

Wolverhampton City Council (WCC) is inviting tenders from suitably experienced organisations capable of providing a technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service. WCC is progressing an ambitious development of its services in line with the Care Act policy drivers.

The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible. Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings.

An enhanced Telecare offer would build confidence for individuals and carers when returning home. The expansion of the Better Care Technology offer is an integral part of the city's 'Promoting Independence policy' and the 'Home First Approach' to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3000 new users by end of 2018.

The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC's ICT Strategy of adopting Cloud Hosted Solutions.