Patient Experience Measure Stages 2 & 3

Berkshire Healthcare NHS Foundation Trust requires a service provider to improve their measurement, analysis and dissemination of patient feedback. Berkshire Healthcare is seeking to contract with a suitably qualified provider to develop a patient experience measurement to be used across all their services in community and mental health.

This should complement the Friends and Family Test (FFT) which is nationally mandated for use as well as any other national patient survey programmes the Trust participates in, for example National Mental Health Survey. This contract will build on previous work done on patient experience themes and consist of two stages which the Trust is referring to as Stage 2 and Stage 3.

Stage 2 will include designing the feedback survey and mechanism for collation and data analysis, in collaboration with Berkshire Healthcare's staff and patients. In this phase the designed measure will be piloted as well as the method of delivery (paper survey/ online/ SMS) across all our services. - Design a patient experience questionnaire - Pilot the patient experience questionnaire - Collate information gathered for services Stage 3 requires the provider to implement and embed the new patient experience measure across all services in the Trust and integrate the measurement system within the organisation's management system, including the analysis of the patient feedback and reporting of the patient feedback to the relevant services in real time.

The stage 2 & 3 work is expected to take 12 months. The ongoing hosting of the platform will be for a further 3 years.

Additional information: TO DOWNLOAD A SSQ Register your company on the eSourcing portal (this is only required once): - browse to the ESourcing Portal: https://www.nhssourcing.co.uk/bhft/web/login.shtml and click the link to register, - accept the terms and conditions and click 'continue', - enter your correct business and user details, - note the username you chose and click 'save'- when complete, - you will shortly receive an email with your unique password (please keep secure). Login to the portal with the username/password: - click the 'PQQ/ITTs open to all suppliers' link (these are Pre-Qualification Questionnaires or tenders open to any registered suppliers), - click on the relevant PQQ/ITT to access the content, - click the 'Express Interest' button in the 'Actions' box on the left-hand side of the page. This will move the PQQ into your My PQQ/My ITTs page (this is a secure area reserved for your projects only), - you can now access any of the attachments by clicking the 'Settings and Buyer Attachment' in the 'Actions' box.