PAN3612 - Procurement of Housing Training and Learning Framework

The Housing Division is required to respond to increasing regulatory expectations, including the introduction of the Competence and Conduct Standard, which comes into effect in October 2026. This standard requires social housing providers to evidence that staff have the appropriate skills, knowledge, experience, and display the right behaviours to deliver safe and effective services.

The framework will enable Leicester City Council (LCC) to commission training and learning provision on an as-required basis throughout the duration of the framework. Lot 1 Accredited and qualification-based learning: CIH qualifications Levels 2-5 Housing Apprenticeships Housing leadership qualifications Professional membership pathways

Lot 2 Non-Accredited Learning and Development: Housing Practice Tenancy management Customer service Equality and Diversity Lot 3 Leadership, Management and Organisational Development: First-line manager programmes Senior leadership programmes Change management Strategic leadership Equality, diversity and inclusion within leadership Lot 4 Wellbeing, safeguarding and customer excellence: Mental health Safeguarding Domestic abuse Complaint handling Conflict management