PAN1132B - Security Services for Park & Ride Sites

Leicester City Council (the Authority) in conjunction Leicestershire County Council as a partner invited Tenders for the provision of security and customer services at a group of ‘Park and Ride’ car parks.

The proposed Contract will be for three years with an option to extend for up to a further 24 months, making a potential five year engagement and it is anticipated to award to a single Supplier.

The Authority is looking for one supplier to provide a range of security and customer services at a group of ‘Park and Ride’ car parks, specifically located at:

• Meynell’s Gorse Park & Ride, Ratby Lane, Leicester LE3 3LF
• Enderby Park & Ride, Leicester Lane, Enderby LE19 2AB
• Birstall Park & Ride, Loughborough Road, Birstall LE4 4NP

As part of this requirement, the Supplier will

• Monitor and operate CCTV systems.
• Communicate and liaise with the public, bus service provider, Police, emergency services, contractors and other organisations.
• Deal with all customer queries and forward to City or County Council (as appropriate) any queries or complaints for their attention.
• Carry out patrols of the premises during the hours of operation including unlocking and locking the premises.
• Provide advice and assistance to the public with operational matters and deal with general enquiries.
• Control all entry to site, including recording and managing all contractor access and work on site, and taking deliveries.
• Possess basic first aid and firefighting skills.
• Carry out miscellaneous duties such as gritting during adverse weather.
• Monitor a computer controlled ticket/ barrier system.
• Monitor standard of cleanliness of the site.
• Record & report on any faults/ damage to equipment & facilities on the site in need of repair.

A full specification can be found on the attached ITT.