Out of Hours Contact Centre Services
THE GUINNESS PARTNERSHIP LIMITEDEstimated Value
Up to £805,000
Deadline
19 January 2026
Published
5 August 2026
Type
Not specified
Overview
The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays.
The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Contact & helpdesk
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre.
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Award Details
CARE QUALITY SERVICES LIMITED
£805,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
AXIS EUROPE LIMITED
£644m
total awarded
- 2
TUDOR (UK) LTD
- 3
CORRECT CONTRACT SERVICES LIMITED
£3m
total awarded
- 4
TRAIL GROUP LIMITED
£148,582
total awarded
- 5
Fortem Solutions Limited
£640m
total awarded
AXIS EUROPE LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
The "Procedure" section tells you if it's Open (one stage) or Restricted (SQ then ITT). This changes how you apply
Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Buyer Profile
THE GUINNESS PARTNERSHIP LIMITEDKey Dates
Published
5 August 2026
Submission deadline
19 January 2026
Notice type
award
Source
find a tender
Related Tenders
Notice of intention to award under the public health framework - live well preventative health services
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 20
Provision of aerial survey of the UK rail network - lidar (light detection and ranging) and aerial photography
Network Rail require an Aerial Survey of the UK rail network, principally consisting of LiDAR (Light Detection and Ranging) and RGB (Red, Green and Blue) data capture. There is a d
Healthy weight service
This notice relates to the process set out in Regulation 10 of The Health Care Services (Provider Selection Regime) Regulations 2023, Most Suitable Provider Process (MSP). The Lond
QTS consultanst framework
As a result of this tender, the Authority is seeking to create: A framework incorporating 12 lots Lot 1 - Architects Lot 2 - Cost Consultants Lot 3 - M&E Engineering Lot 4 - Buildi