Estimated Value
Not specified
Deadline
Not specified
Published
5 June 2026
Type
services
Overview
Operator Connect provision - telephone lines that run via Microsoft Teams.
AI Analysis
Powered by AI — always verify against official documents
The UK government wants to procure telephone line services that work through Microsoft Teams. This is about providing voice communication infrastructure using Teams as the platform, rather than traditional phone systems. The contract covers setting up and maintaining these Teams-based phone lines for government use.
Requirements
- Must provide telephone lines compatible with Microsoft Teams
- No specific certifications or qualifications explicitly listed in this notice — check the full tender documents for technical accreditation, Microsoft partnership status, or security clearance requirements
- Likely requirement for Government Security Classification Policy (GSCP) compliance given it's for UK government
- Probable requirement for service level agreements (SLAs) and uptime guarantees
- Check full documents for data protection and GDPR compliance requirements
Key Tasks & Deliverables
- Provision and setup of telephone lines integrated with Microsoft Teams platform
- Ongoing operation and maintenance of the Teams-based phone system
- Technical support and troubleshooting for government users
- Ensure reliable call connectivity and voice quality over Teams infrastructure
- Likely management of user accounts, licenses, and system administration
How to Read This Tender
- 1This is infrastructure/telecoms language — 'Operator Connect' is a specific Microsoft product that connects traditional phone numbers to Teams calls. Understand what this means technically before bidding.
- 2Look carefully in the full tender documents for the number of users/phone lines needed, geographic coverage, and backup/disaster recovery requirements — these will drive your costs.
- 3Check whether they want you to provide the Microsoft Teams licenses themselves or just the connectivity layer — this is a big cost difference.
- 4Security and uptime are critical for government phone systems — expect strict SLA requirements (e.g., 99.9% availability). Factor this into your pricing.
- 5Look for any mention of 'incumbent supplier' or existing systems — you may need to migrate existing phone numbers and integrate with legacy systems.
Tips for Small Businesses
- This is a specialist technical contract — consider partnering with a Microsoft Teams certified partner or reseller if you don't have in-house expertise. Subcontracting the technical delivery is common in telecom contracts.
- Small businesses often win these by bundling this with related services (e.g., IT support, staff training on Teams calling, helpdesk services). Think about what complementary services you could add.
- Check if they're scoring on 'social value' — government contracts often include points for apprenticeships, local hiring, or green initiatives. Include these in your bid even if you're small.
Award Details
Gamma Telecom Ltd
Actions
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Buyer Profile
Southampton City CouncilKey Dates
Published
5 June 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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