NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Nuneaton and Bedworth Borough CouncilEstimated Value
Not specified
Deadline
Not specified
Published
5 December 2025
Type
Not specified
Overview
The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
Contact & helpdesk
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Impart links Limited
£25m
total awarded
- 2
Dodd Group (Midlands) Limited
£8m
total awarded
- 3
INTEGRAL ROOFING AND MAINTENANCE SERVICES LTD
£10m
total awarded
- 4
Plan Co. Town Planning Consultancy LTD
£69,225
total awarded
- 5
Helpthemove Ltd
£0
total awarded
Impart links Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Nuneaton and Bedworth Borough CouncilKey Dates
Published
5 December 2025
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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