Non-Emergency Patient Transport for 3 Black Country CCGs

NHS Arden and Greater East Midlands CSU (AGCSU) on behalf of NHS Dudley CCG (the lead commissioner), NHS Wolverhampton CCG and NHS Sandwell & West Birmingham CCG (referred to as the Commissioner(s)) is inviting suitably qualified and experienced providers to bid for the service(s). Bidders should note that the service is also being procured on behalf of the named associates who are listed in the particulars of contract and in the OJEU notice.

The objectives of the service are to ensure that delivery is high quality, responsive, high performing, provides value for money, is environmentally efficient and innovative in the use of information technology.

• High quality; patient centred services delivered in a safe, friendly and effective manner by appropriately trained staff in clean, comfortable, fit for purpose vehicles. Preservation of patient's privacy and dignity will be respected. Minimising journey times and ensuring prompt arrival/ collection is imperative.
• Responsive; the service must provide flexibility in order to respond to changing needs such as but not limited to new destinations and late requests, and also be flexible in relation to arrival/ collection times including evenings and weekends.
• High Performance; Robust information must be provided as specified in relation to activity, finance and quality of service provision. Communication with Commissioners must be effective to ensure flexible, innovative approaches are considered with continuous service improvement being a priority.
• Value for money; the service must be affordable, cost effective, sustainable and provide value for money.
• Environmentally efficient; the service must take action to reduce the carbon footprint of patient journeys wherever possible and be committed to ensuring vehicle emissions are minimised.
• Innovative in the use of information technology; ensuring the use of robust systems and best practice when scheduling activity and also responding to future needs.