Estimated Value
Up to £3,000,000
Deadline
5 August 2026
Published
3 July 2026
Type
Not specified
Overview
NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services. The Framework will support replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities.
NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.
Key points
- provision of a cloud-based WFM SaaS solution;
- solution design, configuration and implementation;
- integration with relevant operational, contact centre, HR, payroll, reporting and other business systems;
- data migration from incumbent or relevant source systems;
- testing, assurance, cutover and go-live support;
- training and knowledge transfer;
- ongoing hosting, support, maintenance, service management and continuous improvement;
- reporting, analytics and workforce visibility;
- mobile / self-service access for end users;
- security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and
- associated professional services, change control support and optional catalogue services within the scope of the Framework. For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting. The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.
AI Analysis
Get a detailed breakdown of requirements, key tasks, and tips for reading this tender
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Sign up freeto open noticeSign up free to downloadA free account takes a moment and unlocks the buyer’s own notice, tender documents, fit scoring and the Bid Writer. From 1 September 2026 opening these links becomes £2/month membership.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
The "Procedure" section tells you if it's Open (one stage) or Restricted (SQ then ITT). This changes how you apply
Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Key Dates
Published
3 July 2026
Submission deadline
5 August 2026
Notice type
tender
Source
find a tender
Related Contracts
All age carers hub - pre market engagement
This event is designed for service providers seeking to understand and tender for Cheshire East Carers’ Support Services. The event will take place in-person at 10:30 – 13:00 on Mo
Taxi and MPV (1-8 seats) passenger assistant - taxi and MPV (1-8 seats) passenger assistant
Tender details: Vehicle type: Saloon Passenger Assistant Required: Yes - epilepsy trained Proposed Taxi Route: From: TN39 4HZ TN38 8DJ To: East Sussex College Hastings Station Plaz
Housing kitchen replacement programme
North Lanarkshire Council is undertaking preliminary market engagement in relation to a proposed Supply and Install Kitchen Replacement Programme across its Council housing stock.
BSS26017 - waste and skip hire framework
Barcud Shared Services (BSS) is establishing a new Waste Management and Skip Hire Framework to provide Welsh housing associations, local authorities, and other public sector organi