NHS Urgent & Emergency Care (UEC) Managed Telephony Services
NHS EnglandEstimated Value
Not specified
Deadline
Not specified
Published
14 July 2026
Type
Not specified
Overview
NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots.
Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate.
Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage; therefore the dates indicated in the Notice are for illustrative purposes only.
Contact & helpdesk
Lot A – Hosting and Routing (Inbound Services) Lot B – Contact Centre as a Service (CCaaS) - Cloud Services This stage of the preliminary market engagement invites interested parties to submit their response to a Request For information (RFI).
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Accord UK Ltd
8 contracts wonlatest 27 Aug 2026ends 31 Jan 2029£2bn
total awarded
- 2
Sheffield Teaching Hospitals NHS Foundation Trust
7 contracts wonlatest 22 Sept 2026£780m
total awarded
- 3
The Newcastle upon Tyne Hospitals NHS Foundation Trust
7 contracts wonlatest 22 Sept 2026£794m
total awarded
- 4
MILPHARM LIMITED
7 contracts wonlatest 27 Aug 2026ends 31 May 2030£1bn
total awarded
- 5
TEVA UK LIMITED
7 contracts wonlatest 27 Aug 2026ends 31 May 2030£2bn
total awarded
Accord UK Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
NHS EnglandKey Dates
Published
14 July 2026
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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