NHS Herefordshire & Worcestershire Integrated Care Board (ICB) Invitation to Tender for the Provision of a Post-Diagnostic Dementia Support Service

A Competitive Process under The Procurement Act Regulations 2023 was conducted with the aim of awarding one contract for a Post-Diagnostic Dementia Support Service to cover the population of the counties of Herefordshire and Worcestershire, for a 3-year period with the option to extend for a further 2-years subject to mutual agreement. The aim of the Herefordshire and Worcestershire (H&W) Dementia Post Diagnostic Support Service is to provide support for people with a memory concern and those living with the effects of dementia, including carers.

Staff will enable and empower those accessing the Service to find opportunities to lead a life which has meaning, value and purpose . The Service will be delivered through a holistic and integrated approach, considering the "whole" person and the community in which they live rather than focusing solely on symptoms and disease, and will take into account the person's ability to self-manage.

The Service will operate across the entire span of an individual's dementia journey and will work directly with carers, as appropriate, supporting their navigation and coordination of the pathway. The service will provide young onset dementia post diagnostic support that recognises the needs of people who are diagnosed at an earlier age, and their families.

The Service will consist of a team of dementia advisors/navigators, manager and administrative support, as a minimum. The Provider is responsible for ensuring that all staff (including with subcontracting arrangements) are suitably experienced and qualified to fulfill the role for which they have been employed.

An induction programme will be in place for all staff at the commencement of the contract to ensure understanding of the service to be delivered and subsequently for all new employees. The contract term is three (3) years, with the option to extend for two (2) years subject to mutual agreement.

The contract is due to formally commence on 1st November 2026. The service mobilisation period will take place between 1st July and 31st October 2026.

The total cost to the ICB is £3,960,130.00 excluding VAT for the 3-year contract period including the optional extension period of 2-years. This is in line with the ICB's total affordability threshold of £3,960,130.00 for this procurement exercise. VAT is not applicable to this contract.