Netbackup / Infoscale Licenses
H M REVENUE & CUSTOMSEstimated Value
£873,857 – £2,760,229
Deadline
17 May 2026
Published
3 June 2026
Type
services
Overview
Netbackup/Infoscale Storage and support which backs up key elements of the HMRC SAP Platform.
AI Analysis
Powered by AI — always verify against official documents
HMRC (the UK tax authority) is buying software licenses and support for Netbackup and Infoscale products. These tools back up critical data from their SAP financial system, ensuring they can recover information if something goes wrong. This is ongoing software licensing and technical support, not a one-time project.
Requirements
- No specific requirements listed in the notice — check the full tender documents.
- Likely requirements will include: proven expertise in Netbackup and Infoscale products
- Ability to provide 24/7 or defined support hours for critical government infrastructure
- Understanding of SAP platform integration
- Compliance with government security and data protection standards (likely UK OFFICIAL classification)
- Experience supporting large-scale backup and storage operations
Key Tasks & Deliverables
- Provide Netbackup software licenses for backing up HMRC's SAP platform data
- Provide Infoscale software licenses for storage management
- Deliver technical support and maintenance for both products
- Ensure backup systems remain operational and tested
- Respond to support requests within agreed service levels
- Provide patches, updates, and security fixes as released by vendors
How to Read This Tender
- 1This is a 'support and licensing' contract, not project-based work — expect it to cover recurring annual or multi-year costs, not a one-off delivery.
- 2Look in the full tender documents for the 'Service Level Agreement' (SLA) section — this tells you response times, uptime guarantees, and penalties if you miss targets. For a government tax system, these will be strict.
- 3Check whether this is a direct license resale from Netbackup/Infoscale (where you're the middleman) or whether you need to provide your own support team. This affects your costs and margins hugely.
- 4Search for 'break-fix' or 'support hours' language — understand if you're covering 9-to-5 Mon-Fri or round-the-clock support. HMRC likely needs 24/7 given it's critical infrastructure.
- 5Government contracts often require 'social value' scoring (environmental or community benefit) — check if that's weighted into the award criteria, as it can make or break a bid.
Tips for Small Businesses
- If you're not a Netbackup/Infoscale partner already, consider teaming up with one via a consortium or subcontracting agreement — you could bid for the support delivery piece while they handle licenses. This spreads risk.
- HMRC is a large buyer with strict IT standards. Before bidding, confirm you have certifications or partner status with Netbackup/Infoscale, and that you meet government security clearance requirements (Cyber Essentials or higher).
- This contract likely runs for 2–5 years with renewal options. Build in detailed assumptions about support staffing, escalation paths, and vendor support costs when calculating your price — underpricing support contracts is a common SME mistake that erodes profit over time.
Award Details
SPECIALIST COMPUTER CENTRES PLC
£2,760,229
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
IBM UNITED KINGDOM LIMITED
3 contracts wonlatest 30 Jun 2026ends 30 Jun 2031£36m
total awarded
- 2
ACCENTURE (UK) LIMITED
1 contract wonlatest 24 Jun 2026ends 30 Jun 2027£1m
total awarded
- 3
CAPGEMINI UK PLC
1 contract wonlatest 4 Jun 2026ends 3 Jun 2032£37m
total awarded
- 4
NTT Data UK Ltd
1 contract wonlatest 1 Jun 2026ends 30 Jun 2031£75m
total awarded
- 5
Credera Limited
1 contract wonlatest 1 Jun 2026ends 30 Jun 2031£100m
total awarded
IBM UNITED KINGDOM LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
H M REVENUE & CUSTOMSKey Dates
Published
3 June 2026
Submission deadline
17 May 2026
Renewal expected40% confident
April 2028
Predicted using median duration of UK contracts in the same CPV division (23 months from contract start date → renewal expected by Apr 2028).
Notice type
Contract
Source
contracts finder
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