Mitel Software and Maintenance
Cardiff and Vale University Health BoardEstimated Value
Up to £24,665
Deadline
Not specified
Published
5 March 2026
Type
Not specified
Overview
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
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Award Details
Wavenet Ltd
£24,665
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
NETCALL TECHNOLOGY LIMITED
1 contract wonlatest 3 Mar 2026£30,402
total awarded
NETCALL TECHNOLOGY LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Cardiff and Vale University Health BoardKey Dates
Published
5 March 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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