Milestone Care Plus Package Software
Department for Work & PensionsEstimated Value
Up to £4,000,000
Deadline
27 April 2026
Published
13 February 2026
Type
Not specified
Full Description
Short Description
The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package to safeguard and enhance its deployment of Milestone XProtect across the DWP estate. This early notification relates to a potential future competition for a fully compatible support solution enabling software updates, upgrades, technical support and system optimisation.
Description of the Procurement
DWP is responsible for welfare, pensions and child maintenance services delivered to approximately 20 million customers across England, Wales and Scotland, supported by a nationwide estate of 789 properties (as of December 2025).
The Department operates a centralised Security Control Centre (SCC), awarded to Mitie Security Ltd in December 2024, which provides 24/7/365 monitoring of alarms, CCTV feeds and security events across the DWP estate. Milestone XProtect is the Department’s primary video management system.
DWP intends to procure a Milestone Care Plus support and maintenance package to ensure
Continued compatibility with existing XProtect systems
Access to updates, patches and new features
Improved workflow efficiency and system reliability
Management of cyber security vulnerabilities
Enhanced system monitoring, alarm handling and overall operational performance
The appointed Supplier will be required to transfer all licences to the Department’s SCC Supplier for the duration of the contract.
Scope of Requirements
Software Support & Maintenance
The solution must provide
Ongoing software/firmware updates and harmonisation
Access to Milestone technical support
System upgrades to improve workflows, alarm management and system health monitoring
Feature enhancements improving usability, security, and operational efficiency
Compatibility
Enhancements must support or be compatible with (not limited to)
XProtect Remote Manager
Milestone SmartClient Player
Briefcam
Evidence Locker
Technical Capabilities
The software must integrate fully with
Existing Milestone XProtect deployments
Relevant DWP systems and infrastructures
Estimated Volumes
The support package will cover approximately 43,000 devices across the DWP estate (final numbers to be confirmed).
Delivery Location
Digital delivery only.
No geographical constraints apply.
Pricing and Evaluation
Bidders will be required to
Provide a per‑unit price for the support package
Propose pricing for possible tiers or options
DWP expects to adopt an evaluation model heavily weighted towards price.
Security Requirements
The Supplier may be required to engage with
DWP Digital, and
DWP Enterprise Security Risk Management (ESRM)
This is to ensure full compliance with DWP governance, assurance and security obligations. ESRM will review and approve the Supplier’s ISQ.
Social Value
Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract.
Additional Information
This notice is an early market notification only.
A full tender will be published if and when the Department proceeds with the procurement.
Requirements
The appointed Supplier will be required to transfer all licences to the Department’s SCC Supplier for the duration of the contract.
The solution must provide
Enhancements must support or be compatible with (not limited to)
The software must integrate fully with
Bidders will be required to
The Supplier may be required to engage with
Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract.
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
PROGRESSION DEVELOPMENT LTD
£200,000
total awarded
- 2
UNIVERSITY OF LIVERPOOL
£230,261
total awarded
- 3
COLLEGE OF POLICING LIMITED
£121,294
total awarded
- 4
CIPD ENTERPRISES LTD
£174,486
total awarded
- 5
KING'S COLLEGE LONDON
£57,180
total awarded
PROGRESSION DEVELOPMENT LTD is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
The "Procedure" section tells you if it's Open (one stage) or Restricted (SQ then ITT). This changes how you apply
Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Buyer Profile
Department for Work & PensionsKey Dates
Published
13 February 2026
Submission deadline
27 April 2026
Notice type
planning
Source
find a tender
Related Tenders
Decadal scale net sediment budget and geomorphic change analysis of SSSI dune systems in england
Decadal scale net sediment budget and geomorphic change analysis of SSSI dune systems in England.It is intended that changes in dune field sediment volume and spatio-temporal varia
Malaysia penang centre regear and refit
The British Council currently occupies Wisma Great Eastern, Penang - No. 25, Lebuh Light, 10200 Level 3A, Suite 3A.1. The British Council is required to fitout the premises to reco
Poplar harca lift service and maintenance – all estates
Poplar HARCA is seeking to procure a new Contract for Lift Service and Maintenance. The Contract will require the Contractor to provide and manage all the necessary resources and i
Integrated security solutions (ISS) works at walham and pentir
National Grid Electricity Transmission Plc is seeking experienced and suitably qualified suppliers capable of delivering a fully integrated security solution for critical national