Merchant Services

This tender is for the provision of Merchant Services for processing, authorisation and settlement of the University’s debit and credit transactions via all payment channels including: customer present (Chip and PIN/contactless payments), customer not present (Mail Order / Telephone Order) and online (e-commerce). The University is seeking to develop efficient and cost-effective merchant service arrangements which will be capable of meeting future market and technological changes, and which will meet, and often exceed, user expectations.

It is looking for a relationship with an organisation which it can be confident will fulfil all the University’s current and future requirements. It is important that any potential acquiring partner can add value through an effective dedicated corporate support team backed up by a proactive education sector specialist Relationship Manager.

The term of the contract will be for a period of five (5) years, commencing on the 15th August 2016, with the option to extend up to an additional twenty four (24) months. The Qualification section will be assessed on a pass/fail basis in accordance with the standard qualification questions implemented by the Crown Commercial Services (CCS)/Cabinet Office.

Project Specific Pass/Fail Questions • Please confirm you are willing and able provide the full range of services that are the subject of this Tender • Confirm you are subject to regulation by the Financial Conduct Authority and are authorised to provide merchant services in the United Kingdom. • Ability to provide online access to management information showing monthly transactions by merchant ID and individual transactions for up to 12 months. • Changes proposed over any extension of the Contract for the initial term of the contract will be subject to three-month’s notice in writing for approval from the Group Finance Director/Nominee. • Training for the University new staff will be provided free of charge for all upgrades and enhancements. • Dynamic Currency Conversion (DCC) will be introduced as a result of this tender process. You are to confirm your ability to support DCC through all payment acceptance methods, including online.

To facilitate online DCC, Realex Payments will be introduced as the University’s Payment Service Provider (PSP), replacing the incumbent. Confirm that Realex Payments is an accredited PSP of your organisation and that you are able to support DCC via Realex and the WPM payment gateway The deadline for submission is 13th June 2016. To respond to this opportunity follow this link: https://wlv.bravosolution.co.uk